An internal training programme involving the Group’s salon and store teams has come to an end, bringing together people through sessions focused on dialogue, the sharing of tools and the exploration of approaches and best practices.
The training days were designed to make the customer experience increasingly effective, consistent and distinctive across every touchpoint, while also strengthening the company culture and operational alignment across the Group’s different businesses.
The programme also included a dedicated focus on HR management, covering key areas related to people development, from recruitment and selection to onboarding, team management and in-store staff growth.
For Blooming Group, training and dialogue with colleagues represent a strategic lever: investing in skills means supporting people’s development and building professional relationships based on trust, listening and continuous improvement.
